Newsletter no 5, 2021, from CTF at Karlstad University, Sweden

CTF, Service Research Center at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. Our newsletter will keep you updated on our research.

CHRISTMAS GREETING WITH SOME HIGHLIGHTS FROM THE PAST YEAR
2021 is soon coming to and end. In this Christmas greeting, the director Per Kristensson sums up some highlights of the past year. Read more.

THE IMPORTANCE OF COOPERATION WHEN MANAGING CUSTOMER COMPLAINTS
In his doctoral thesis, Proactivity in Service Failure and Service Recovery, Jasenko Arsenovic has focused on the process of managing customer complaints. Read more.

NEW PROFESSOR SPECIALISED ON PACKAGING AND REDUCED FOOD WASTE
Fredrik Wikström is a newly appointed professor of Energy and Environmental Technology. He conducts research on how packaging can contribute to a sustainable development where less food is wasted. In recent years, this research has been praised and received attention in the media. Read more.

RESEARCH PROJECT WILL DEVELOP NEW KNOWLEDGE ABOUT HOW TO PREVENT SEXUAL HARASSMENT AT THE WORK PLACE
By focusing on prevention and methods for intervention, researchers Anna Fyrberg Yngfalk and Markus Felleson at CTF, Service Research Center at Karlstad University, hope to contribute with new knowledge. Read more.

NEW BOOK CHAPTER ON EMPLOYEE WELL-BEING IN THE SERVICE AND HOSPITALITY INDUSTRY
Employee well-being and engagement in the service and hospitality industry is the focus in one of our recent publications. The aim of the study is to excavate the most important combination configuration antecedents of employee well-being in the food and beverage industry, and explain to what extent employee well-being could increase employee engagement and decrease employee turnover intention. Read more.

CTF BLOG: MY CTF STORY - PATRIK LARSSON
Patrik Larsson, professor of Working Life Science and dean of the Faculty of Arts and Sciences at Karlstad University, is a former researcher and director at CTF. Here, he shares some memories and reflections. Read more.

SELECTED PUBLICATIONS
All publications are listed at: ctf.kau.se/en.

• Gebka, E., Crusoe, J. & Ahlin, K. (2021). Methods to Capture User Information Needs: Design Principles for Open Data Intermediaries and Data Providers. Data Science Journal, Vol. 20, No. 37, pp. 1–19. DOI: https://doi.org/10.5334/dsj-2021-037
• Danatzis, I., Karpen, I. O., & Kleinaltenkamp, M.(2021), Actor Ecosystem Readiness: Understanding the Nature and Role of Human Abilities and Motivation in a Service Ecosystem, Journal of Service Research, OnlineFirst https://doi.org/10.1177%2F10946705211032275
• Lundberg, H., & Öberg, C. (2021). Teachers, researchers, but not innovators? – Rethinking university-industry collaboration. Journal of Business and Industrial Marketing, Vol. 36, No. 13, pp. 161-173. https://doi.org/10.1108/JBIM-03-2020-0126
• Öberg, C. (2021). Episodic supply chains at times of disruption, Supply Chain Management: An international Journal. http://dx.doi.org/10.1108/SCM-11-2020-0595
  Echeverri, P. (2021). Interaction value formation spaces: configurations of practice-theory elements in service ecosystems, Journal of Services Marketing, Vol. 35, No. 9, pp. 28-39. http://dx.doi.org/10.1108/JSM-03-2021-0084
• Guyader, H., Friman, M., & Olsson, L. E. (2021). Shared Mobility: Evolving Practices for Sustainability. Sustainability, Vol. 13, pp. 12148. https://doi.org/10.3390/su132112148
• Carlqvist, C., Hagerman, H., Fellesson, M., Ekstedt, M., & Hellström, A. (2021). Health care professionals' experiences of how an eHealth application can function as a value-creating resource - a qualitative interview study, BMC Health Services Research, Vol. 21, https://doi.org/10.1186/s12913-021-07232-3

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