Newsletter no 3, 2021, from CTF at Karlstad University, Sweden

CTF, Service Research Center at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. Our newsletter will keep you updated on our research.

WELCOME TO THE SEMINAR "THE CTF STORY" ON AUGUST 26TH
CTF is celebrating 35 years at Karlstad University with a seminar series on service research. First out in our seminar series CTF 35 is CTF's founder, Professor Bo Edvardsson, with the seminar "The CTF story" on August 26, at 13-14 on Zoom. The seminar is open for everyone and free of charge, but registration is required to receive the zoom link to the seminar. Learn more and register here.

CTF CELEBRATES 35TH ANNIVERSARY WITH A SEMINAR SERIES IN THE FOOTSTEPS OF SERVICE RESEARCH
CTF, Service Research Center at Karlstad University, is celebrating 35 years at Karlstad University with a seminar series on service research. The seminar series starts on August 26 and is open to everyone. Read more.

THE CONCEPT "FIKA" AND "HYGGE" IN FOCUS FOR A NEW STUDY
Mia Larson, professor of business administration at CTF and Karlstad Business School at Karlstad University, is one of the authors behind a newly published article where she, together with other researchers, have studied the use of the cultural concepts of “fika” and “hygge” in destination marketing. Read more.

NEW STUDY ON HOW BRANDS AFFECT CUSTOMER EXPERIENCES IN SERVICE ENCOUNTERS
We often hear about the importance of a strong brand. But how does a brand really affect the customer's experience of a service? Results in a new study show how customers’ experiences in service encounters are affected differently by the characteristics of a brand, store and consumer factors. By understanding the complex interplay between these factors, companies and retailers can design unique customer experiences. Read more.

MEET OUR TWO NEW COLLEAGUES KARIN AND HENRIK
We are happy to welcome Karin Ahlin, new postdoctoral researcher, and Henrik Johansson Rehn, new PhD student, to CTF. Click on the links to learn more about our new colleagues.

NEW COURSE ON SERVICE MANAGEMENT FOR PROFESSIONALS
Do you want to learn more about service research and how it can be used in practice for increased competitiveness and profitability in different operations? Welcome to the course “Applying Service Management for Professionals” (5 ECTS) that runs September 20 to October 26, 2021. The course is aimed at professionals working in manufacturing companies, service companies and public organizations who want to increase their knowledge on value creation, competitiveness, organizational development as well as leadership and management support. Read more and apply here!

CALL FOR PAPERS: QUIS17
Deadline for abstract submissions to QUIS17 is September 30th, 2021. CTF is one of the co-organizers to the conference that is planned to take place on January 13-16, 2022. Keep updated on the latest news regarding the conference at: https://vinuni.edu.vn/quis17/.

SELECTED CTF PUBLICATIONS
All CTF publications are listed at: ctf.kau.se/en.

Edlom, J. & Karlsson, J. (2021). Keep the Fire Burning: Exploring Hierarchies of Music Fan and the Motivations of Superfans, Media and Communication, Vol. 9 Iss. 3 pp. 123-132. doi.org/10.17645/mac.v9i3.4013

Koskela-Huotari, K., Patrício, L., , Jie Zhang, Karpen, I.O., Sangiorgi, D. , Anderson, L., & Bogicevic, V. (2021). Service system transformation through service design: Linking analytical dimensions and service design approaches, Journal of Business Research, Vol. 136, pp. 343-355. doi.org/10.1016/j.jbusres.2021.07.034

Caprioli, L., Larson, M., Ek, R., & Ooi, C-S. (2021). The inevitability of essentializing culture in destination branding: the cases of fika and hygge. Journal of Place Management and Development, Vol.14 (2). doi.org/10.1108/JPMD-12-2019-0114

Gummerus, J., Mickelsson, K. J., Trischler, J., Härkönen, T., & Grönroos, C. (2021). ActS-Service Design Based on Human Activity Sets. Journal of Service Management, Vol. 32 (6), 28-54. doi.org/10.1108/JOSM-09-2019-0275 Vol. 49 (3), 473-491.

Trischler, J., & Kaluza, J. (2021) Co-production in the recruitment of frontline public service employees. Policy & Politics, Vol. 49, (3) pp. 473-491. doi.org/10.1332/030557320X15986403024733

Aas, T. H., Hjemdahl, K. M., Nordgård, D., & Wästlund, E. (2021). Outbound Open Innovation in Tourism: Lessons from an Innovation Project in Norway. Managing Open Service Innovation (pp. 167-185). doi.org/10.1142/9789811234491_0008

Börjesson. M., Friman M., and M. Fadaei (2021). Large increases in bus use in Sweden: lessons learned. In Graham Currie "Handbook of Public Transport Research". (pp. 434-453). Edward Elgar Publishing. doi.org/10.4337/9781788978668.00029

Geissinger, A., Pelgander, L., & Öberg, C. (2021). The identity crisis of 'sharing': From the co-op economy to the urban sharing economy phenomenon. In T. Sigler & J. Corcoran (Eds.), The Modern Guide to the Urban Sharing Economy (pp. 41-55): Edward Elgar Publishing. doi.org/10.4337/9781789909562.00010

Kowalkowski, C., Sörhammar, D., & Tronvoll, B. (2021). Digital Servitization: How Manufacturing Firms Can Enhance Resource Integration and Drive Ecosystem Transformation. In M. Kohtamäki, T. Baines, R. Rabetino, A. Z. Bigdeli, C. Kowalkowski, R. Oliva, & V. Parida (Eds.), The Palgrave Handbook of Servitization (pp. 27–39). Cham: Palgrave Macmillan. doi.org/10.1007/978-3-030-75771-7_2

Witell, L. (2021). Business Models for Digital Service Infusion Using AI and Big Data. In M. Kohtamäki, T. Baines, R. Rabetino, A. Z. Bigdeli, C. Kowalkowski, R. Oliva, & V. Parida (Eds.), The Palgrave Handbook of Servitization (pp. 103–115). Cham: Palgrave Macmillan. doi.org/10.1007/978-3-030-75771-7_7

Åkesson, M., & Löfberg, N. (2021). Service-Dominant Logic: A Missing Link in Servitization Research? In M. Kohtamäki, T. Baines, R. Rabetino, A. Z. Bigdeli, C. Kowalkowski, R. Oliva, & V. Parida (Eds.), The Palgrave Handbook of Servitization (pp. 389–402). Cham: Palgrave Macmillan. doi.org/10.1007/978-3-030-75771-7_25

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