Newsletter no 1, 2022 from CTF at Karlstad University

CTF, Service Research Center at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. Our newsletter will keep you updated on our research. Learn more at kau.se/ctf.

MECO GENERATED NEW KNOWLEDGE, PROFESSIONAL DEVELOPMENT, JOBS AND SERVICES IN THE MUSIC INDUSTRY

What drives, limits and enables growth in people in the music industry outside the big cities? What is the role of social media? What is the importance of having a network when the physical arenas close down? And how can you create value in an ecosystem of different players? These are some of the questions included in the research project MECO. Read more. 

RESEARCH FOR SUSTAINABLE DEVELOPMENT AND MORE FOCUS ON SERVICES IN THE MANUFACTURING INDUSTRY

A model for servitization in practice and a model for collaboration between research and the business community. These are some of the results of the project ServzChall where researchers from CTF have collaborated with companies in the manufacturing industry to develop new knowledge on servitization. Read more.

FROM STEEL AND CONCRETE TO CROSS-LAMINATED TIMBER

Innovations based on sustainable technology have long been considered to be a remedy for both societal and environmental problems in many fields. Andrey Abadzhiev, doctoral student in Business Administration at CTF and Karlstad Business School, has examined how alternative materials can replace the old ones. Read more.

COMPETENCE DEVELOPMENT FOR PROFESSIONALS

CTF develop and offer course for professionals within the project ISE. Registration is now open for courses with focus on business models, servitization and service management. All courses are free of charge. Learn more about our courses and how to apply here: kau.se/ise.

HELEN PERKS NEW VISITING PROFESSOR AT CTF

We are happy to welcome Professor Helen Perks. She has been appointed Visiting Professor at CTF for three years. Her research centers on relationships and networks in service and product innovation. Read more.

BLOG: MEASURING DIGITAL COMPETENCE IN HEALTHCARE ORGANIZATIONS

In this blog post, Karin Ahlin presents an ongoing study on measuering digital competence. Read the blog post here.

SELECTED PUBLICATIONS

All publications are listed at kau.se/ctf.

• Caruelle, D., Shams, P., Gustafsson, A., & Lervik-Olsen, L. (2022). Affective Computing in Marketing: Practical Implications and Research Opportunities Afforded by Emotionally Intelligent Machines. Marketing Letters, pp. 1-7. doi.org/10.1007/s11002-021-09609-0
• Vakulenko, Y., Arsenovic, J., Hellström, D., & Shams, P. (2022). Does delivery service differentiation matter? Comparing rural to urban e-consumer satisfaction and retention. Journal of Business Research, Vol. 142, pp. 476-484. dx.doi.org/10.1016/j.jbusres.2021.12.079
• Olsson, L. E., Sinha, R., Frostell, B., & Friman, M. (2022). What Can Be Done to Change?—The Environmental and Behavioral Consequences of Interventions for Sustainable Travel, Sustainability, Vol. 13, Iss. 3 pp. 1345). doi.org/10.3390/su14031345
• Arsenovic, J., Edvardsson, B., Otterbring, T., & Tronvoll, B. (2022). Money for nothing: The impact of compensation on customers’ bad-mouthing in service recovery encounters, Marketing Letters, doi.org/10.1007/s11002-021-09611-6
• Murtaza Ali, M., Karlsson, J. & Skålén, P. (2021). “How Has Digitalisation Influenced Value in the Music Market?” International Journal of Music Business Research, 10(2): 53-63. doi.org/10.2478/ijmbr-2021-0007
• Engen, M., Fransson, M., Quist, J., & Skålén, P. (2021). Continuing the Development of the Public Service Logic: A Study of Value Co-destruction in Public Services, Public Management Review, Vol. 23 (6), pp. 886-905. doi.org/10.1080/14719037.2020.1720354
• Varman, R., Skålén, P., Belk, R., & Chaudhuri, H. R. (2021). Normative Violence in Domestic Service: A Study of Exploitation, Status, and Grievability, Journal of Business Ethics, Vol. 171 (4), pp. 645-665. doi.org/10.1007/s10551-020-04444-1
• Otterbring, T., Bhatnagar, R., Samuelsson, P., & Borau, S. (2021). Positive gender congruency effects on shopper responses: Field evidence from a gender egalitarian culture. Journal of Retailing and Consumer Services, Vol. 63, pp. 102738. doi.org/10.1016/j.jretconser.2021.102738
• Ferrell, O.C., Conduit, J., Edvardsson, B., & Vargo, S. (2021). The past and future of marketing theory and practice: a tribute to the 50th anniversary of the Academy of Marketing Science, Editorial, AMS Review. doi.org/10.1007/s13162-021-00222-y
• Pallant, J., Karpen, I. O., & Sands, S.J. (2022). What Drives Consumers to Customize Products? The Mediating Role of Brand Experience, Journal of Retailing and Consumer Services, Vol. 64, doi.org/10.1016/j.jretconser.2021.102773
• Norfelt, A., Kock, F., Karpen, I. O., & Alexander, J. (2022). Pleasure Through Pain: An Empirical Examination of Benign Masochism in Tourism, Journal of Travel Research, OnlineFirst. doi.org/10.1177%2F00472875211067550

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