Newsletter no 1, 2021, from CTF at Karlstad University, Sweden

CTF, Service Research Center at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. Our newsletter will keep you updated on our research.

THE IMPORTANCE OF COMBINING NEW TECHNOLOGY WITH MORE INTERPERSONAL INNOVATION
To achieve better effects in healthcare, new technological innovations should be implemented alongside structural changes. Read more.

INCREASED CONCERNS OF DIGITAL INTEGRITY IN THE WAKE OF THE PANDEMIC
The Swedish people have become more concerned about how their personal data is handled digitally as a result of the corona pandemic. These are the findings in a new study on Swedish people’s views on digital integrity which was conducted in collaboration with Insight Intelligence and researchers at CTF. Read more.

WHAT ARE THE CHALLENGES THAT ORGANISATIONS IN THE PUBLIC SECTOR FACE IN THEIR EFFORTS TO CREATE PUBLIC VALUE?
That is the question Sara Davoudi has looked into in her doctoral thesis, “What happened with the leviathan of the Public Sector? The challenges of vertical coordination in regional public organizations and its effect on public value”. Read more.

RESEARCH FOR A BETTER SCHOOL ENVIRONMENT WITH THE HELP OF IOT
Over the next two years, researchers at CTF will investigate how the Internet of Things, IoT, can be used in creating a better school environment and improving student health. The project will be carried out together with a number of actors and is based on a secondary school in Arvika municipality. Read more.

AI RESEARCHERS OF TOMORROW SHAPING THE FUTURE OF ARTIFICIAL INTELLIGENCE
Robots, drones and intelligent systems interacting with humans were some of the topics raised during the WASP-HS graduate school's winter conference. One of the participants was Petter Falk, PhD student at CTF. Read more.

NEW PROFESSOR TO CTF 
We are happy to welcome Ingo Karpen, Professor in Business Administration, to CTF. Read more.

NEW PHD STUDENTS 
In the beginning of 2021, three new PhD students in Business Administration have joined CTF. Pritam Padhi will study innovation management, service performance and service offerings within organizations. Janna Dervisic, will focus on innovation, services and digital technology in her research. John-Erik Hassel will focus on entrepreneurship and entrepreneurial processes. Read more at ctf.kau.se.

SELECTED CTF PUBLICATIONS
All CTF publications are listed at: ctf.kau.se/en.

• Falk, P. (2021). Towards a public sector data culture: Data as an individual and communal resource in progressing democracy. In Concilio, G., Pucci, P., Raes, L., & Mareels, G. (Eds.). The Data Shake. Pp. 35-45. SpringerBriefs in Applied Sciences and Technology. Springer, Cham. https://doi.org/10.1007/978-3-030-63693-7_3
• Trischler, J., & Trischler Westman J., (2021). Design for experience - a public service design approach in the age of digitalization, Public Management Review, pp 1-20. https://doi.org/10.1080/14719037.2021.1899272
• Sukhov, A., Lättman, K., Olsson, L.E., Friman, M. Satoshi, F. (2021). Assessing travel satisfaction in public transport: A configurational approach, Transportation Research Part D: Transport and Environment, Vol 93, https://doi.org/10.1016/j.trd.2021.102732
• Echeverri, P., & Skålén, P. (2021). Value Co-destruction: Review and Conceptualization of Interactive Value Formation, Marketing Theory, pp.1-23. https://doi.org/10.1177/1470593120983390
• Fyrberg Yngfalk, A. & Yngfalk, C. (2020). Modifying markets: Consumerism and institutional work in nonprofit marketing. Marketing Theory, Vol. 20, no. 3, pp. 343-362. https://doi.org/10.1177%2F1470593119885169

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