Join the editors Bo Edvardsson and Bård Tronvoll on September 20, 13.00-14.40, as they introduce and explore topics from their new book “The Palgrave Handbook of Service Management”. The book provides a unique and current overview of service management research. The event is held in English, open for all and live streamed at Vimeo. For more information, please visit our website. Read more.
Christina Öberg has been elected as the new chairman of the Nordic Academy of Management. Read more.
Fredrik Wikström answers questions about energy prices and shares useful tips on how you can reduce your electric energy consumption. Read more.
We are happy and proud to see several CTF researchers as the 2022 Literati Awards Winner. Mia Larson has been awarded for the article "The inevitability of essentializing culture in destination branding: the cases of fika and hygge". Read more.
Jörg Pareigis has been awarded for the article "Office types and worker's cognitive vs affective evaluations from a noise perspective". Read more.
… you have recently been in Bratislava and presented research at EHPS 2022. Can you tell us about the conference? – That’s right! I attended the international health psychology conference “36th Annual Conference of the European Health Psychology Society”, which was held at the end of August. Read more.
Alexandre Sukhov reflects on green innovation within the wood construction industry. Read more.
The 18th International Research Symposium on Service Excellence In Management (QUIS18) will take place during June 20-23, 2023, at VinUniversity in Hanoi, Vietnam. The main theme of the conference is “Re-imagining service to enhance human life and society”. Researchers and practitioners are invited to submit an abstract describing their rigorous work for consideration for presentation during the QUIS 18. Read more.
Gremyr, I., Birch-Jensen, A., Maneesh, K., & Löfberg, N. (2022). Quality functions’ use of customer feedback as activation triggers for absorptive capacity and value co-creation. International Journal of Operations & Production Management. 42(13). https://doi.org/10.1108/IJOPM-11-2021-0692
Mattsson, L. & Williams, H. (2022). Avoidance of Supermarket Food Waste—Employees’ Perspective on Causes and Measures to Reduce Fruit and Vegetables Waste. Sustainability. doi.org/10.3390/su141610031
Öberg, C., & Aronsson, H. (2022). The fair trade of environmental effects and regional disparities. Industrial Marketing Management, 105, 311-321. doi.org/10.1016/j.indmarman.2022.06.014
Öberg, C., & Lundberg, H. (2022). Mechanisms of knowledge development in a knowledge ecosystem. Journal of Knowledge Management, 26(11), 293-307. doi.org/10.1108/JKM-11-2021-0814
Petros Sebhatu, S. & Enquist. B. (2022) Values and Multi-stakeholder dialog for business transformation in light of the UN Sustainable Development Goals, Journal of Business Ethics. doi.org/10.1007/s10551-022-05195-x
Shulman, Y., Kitkowska, A., & Meyer, J. (2022). Informing Users: Effects of Notification Properties and User Characteristics on Sharing Attitudes. International Journal of Human-Computer Interaction. doi.org/10.1080/10447318.2022.2086592
Tierney, K., Karpen, I.O. & Westberg, K. (2022). The role of brand-facing actors in shaping institutions through brand meaning co-creation, in S. Markovic, R. Gyrd-Jones, S. von Wallpach, and A. Lindgreen (Eds.), Research Handbook on Brand Co-Creation, (pp. 122-137), Edward Elgar Publishing Limited. www.elgaronline.com/view/edcoll/9781839105418/9781839105418.00017.xml
Edvardsson, B., & Tronvoll, B. (2022). The Palgrave Handbook of Service Management, Palgrave Macmillan Cham. doi.org/10.1007/978-3-030-91828-6
Kawabata, Y., Kusakabe, H., Fujii, S., Nakamura, F., Friman, M., & Olsson, L. E. (2022). A Study on the Relationship between Subjective Well-Being and Accompanying Activities in Urban Leisure Experiences. Journal of Tourism and Leisure Studies, 7(1), 1-21. https://doi.org/10.18848/2470-9336/CGP/v07i01/1-21
Abadzhiev, A., Sukhov, A., Sihvonen, A., & Johnson, M. (2022). Managing the Complexity of Green Innovation. European Journal of Innovation Management, 25(6). doi.org/10.1108/EJIM-02-2022-0098
Tronvoll, B., & Edvardsson, B. (2022). Customer experiences in crisis situations: An agency-structure perspective. Marketing Theory. doi.org/10.1177%2F14705931221104520
Han, H., Lee, J., Edvardsson, B., & Verma, R. (2022). Developing a Strategic Viability-fit Model of Mobile Technology Adoption in Hotels. Journal of Hospitality and Tourism Technology, 13(1), 85-99. doi.org/10.1108/JHTT-05-2020-0109
Service Research Center (CTF) at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. Our newsletter will keep you updated on our research.
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Karlstads universitet präglas av utbildning och forskning av hög kvalitet i kombination med aktiv samverkan med det omgivande samhället. Universitetet har cirka 19 000 studerande och 1 300 anställda. Karlstads universitet - vi utmanar det etablerade och utforskar det okända.