CTF, Service Research Center at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. We develop and conduct research projects in close collaboration with service businesses, manufacturing companies, and public-service providers. Our newsletter will keep you updated on our research activities.
DIGITAL METHOD TO IMPROVE THE DEVELOPMENT OF NEW HEALTHCARE SERVICES
Can digital methods facilitate employees and patients to co-create new healthcare services? This is what researchers at CTF, Service Research Center at Karlstad University, will investigate in a new research project. Together with the County Council of Värmland and CGI, they will develop and test a digital method for patient involvement in healthcare. The two-year project is financed by Vinnova. Read more.
NEW DOCTORAL DISSERTATION ON WORKING CITIZENS AND CUSTOMER ORIENTED BUREAUCRACIES
Health insurance is one of the foundations of Swedish welfare, and a security for citizens that are unable to work due sick leave. Today, citizens on sick leave have to work and be active in their contact with administrative officers at the Social Insurance Agency, in what is named bureaucratic co-creation, to get their case processed and to receive health insurance benefits. These are the findings in Johan Kaluza’s doctoral dissertation “The workload of citizens on sick leave: Working citizens encounter a customer-oriented bureaucracy”. Read more.
“THE CUSTOMER IS ALWAYS RIGHT” - TO WHAT EXTENT AND AT WHOSE EXPENSE?
How are power and gender reflected in the service encounter between customer and employee in service organisations, and what are the consequences on the work environment for the employee? This is what researchers at CTF, Service Research Center at Karlstad University, will study in a new research project that focuses on sexual harassment from customers. Read more.
NEW FLEXIBLE CUTTING-EDGE COURSES PROMOTE LIFELONG LEARNING
In recent years, Karlstad University has invested in developing several flexible and international cutting-edge courses. During the spring semester of 2019, three new courses specifically aimed at professionals in the areas of service innovation and computer networking are offered. Read more.
RESEARCHERS CALL FOR CONSENSUS IN THE FOOD SUPPLY CHAIN
A new study by researchers at Karlstad University and Lund University shows that there are both shortcomings and development potential in the food supply chain in terms of the environmental impact. For a continued decrease of the food supply chains’ climate impact, there is a need for an increased systemic view of food, distribution and packaging, together with better insights on consumer behavior. Read more.
ANDREY ABADZHIEV, NEW PHD STUDENT AT CTF
We welcome Andrey Abadzhiev, new PhD Student in Business Administration, at CTF. Read more.
CTF ARRANGED A TWO-DAY SEMINAR ON SERVICE DOMINANT LOGIC
In October, CTF, Service Research Center at Karlstad University, arranged a two day seminar on Service-Dominant Logic. The program was formed around Stephen L Vargo, one of the researchers behind the marketing theory, and one of the world’s top ranked researchers. Read more.
TAKE OUR ONLINE COURSES SERVITIZATION AND IDEA MANAGEMENT!
Don't miss the opportunity to take our online courses Servitization and Idea Management! They start in January 2019, and are developed for business professionals. The courses are offered as credit bearing courses (6 ECTS), and as open no-credit courses. For more information:
CALL FOR PAPERS: QUIS16
Researchers and practitioners are invited to submit an abstract to QUIS16 June 10-13, 2019, in Karlstad, Sweden. Submission deadline November 15, 2018. Read more.
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Karlstads universitet präglas av utbildning och forskning av hög kvalitet i kombination med aktiv samverkan med det omgivande samhället. Universitetet har cirka 16 000 studerande och 1 200 anställda. Karlstads universitet - vi utmanar det etablerade och utforskar det okända.