CTF Newsletter no 5, 2017, from CTF, Service Research Center at Karlstad University, Sweden

CTF, Service Research Center at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. We develop and conduct research projects in close collaboration with service businesses, manufacturing companies, and public-service providers. Our newsletter will keep you updated on our research activities.

NEW RESEARCH PROJECT WILL STUDY ROBOTICS IN THE FIELD OF ELDERLY CARE
The Health and care administration at Karlstad municipality will, as one of the first municipalities in Sweden, install and evaluate a hygiene robot - an intelligent shower. Researchers at CTF, Service Research Center at Karlstad University, will study how the new technology is perceived and received among staff and residents in service homes. Read more.

SHUFFLE AND DEAL: HOW BUSINESSES CAN IMPROVE WAYS TO ASSESS NEW IDEAS
With the right mix of skills, intuition become less of a mystery – and new ideas can be assessed more fairly. In a new thesis, Johan Netz, Ph D in Business Administration at CTF, Service Research Center at Karlstad University, has investigated how new ideas are assessed in a screening process. Read more.

RESEARCH FOR FUTURE DIGITAL WELFARE SERVICES
New digital services are rapidly introduced into our daily lives, and at the same time, new possibilities are developing in data and communication technologies. In Värmland, the new DigitalWell project will create an environment for innovation in which researchers, industry and the public sector collaborate to create new digital welfare services. Read more.

CO-DESIGNING A VIRTUAL REALITY ADOLESCENT HOUSE PARTY SIMULATION EXPERIENCE
Dr. Jakob Trischler, Postdoctoral researcher at CTF, currently collaborates with a team of social marketing researchers at Griffith Business School, Australia, to address a key challenge that many public sector organizations are facing: How to identify, recruit, and actively involve vulnerable users as ‘co-designers’ during the early stages of the service design process? The research team posed this question recently when designing new alcohol education program resources for high school students in Australia. Read more.

CTF RESEARCHER WILL STUDY UNIQUE CUSTOMER EXPERIENCES BENEATH THE SURFACE
In the spring of 2019, Europe’s first underwater restaurant will open in Lindesnes, Norway. In connection to this initiative, research on customer experiences will be conducted. Erik Wästlund, Associate Professor of Psychology at CTF, Service Research Center at Karlstad University, is one of the researchers in the project. Read more.

MARIT ENGEN NEW POSTDOCTORAL RESEARCHER 
Marit Engen is our second new postdoctoral researcher that have joined CTF this year. She has a PhD in service innovation. Her doctoral thesis, "Frontline employees as participants in service innovation processes – Innovation by Weaving", focused on service innovation processes, in particular the involvement of frontline employees. Read more.

CTF BLOG: IN SITU METHODOLOGIES
Much discourse among service researchers circles around ‘value-in-use’, but still tend to apply research methods examining ‘value-ex-use’. Taking the ‘use situation’ seriously, we have reason to pave the way for advanced ‘in situ methodologies’. Read a critical blog post by Dr Per Echeverri. 

CALL FOR PAPERS: NORD2018, SEPTEMBER 19-21, 2018
The NoRD2018 organizers invite submissions to the 10th Nordic Workshop on Relationship Dynamics. NoRD workshops are open to all researchers in the areas of Marketing and Management (or related areas); the ‘Nordic’ title simply refers to the locations and people organizing the workshops. Read more.

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