CTF Newsletter no 3, 2020, from CTF, Service Research Center at Karlstad University, Sweden

CTF, Service Research Center at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. We develop and conduct research projects in close collaboration with service businesses, manufacturing companies, and public-service providers. Our newsletter will keep you updated on our research activities.

SUMMER GREETING FROM OUR DIRECTOR
We will remember the spring 2020 for many years to come. The coronavirus has made a big impact on our lifes. As one of Sweden's largest research centers, it is important to reflect on events that has occurred in connection with the coronavirus. From a CTF perspective, it has been interesting to study how the service research principles for co-creation and resource integration has supported value creating processes between people and organizations. During the fall we will continue our work, keep an eye out for CTF in newsletters, emails, and on social media. Until then, I wish you a pleasant and relaxing summer.
Per Kristensson, Professor and CTF director

WHAT IMPACT DOES THE CORONA PANDEMIC HAVE ON ELDERLY’S DAILY TRAVEL?
How do the elderly travel before, during and after the Corona pandemic, and what consequences does it have for energy efficient- and sustainable travel? Researchers at CTF, Service Research Center at Karlstad University, will study this in an ongoing project which now receives additional funding from the Swedish Energy Agency. The project is carried out in collaboration with actors in the Nordic countries and will be completed in 2022. Read more.

KARLSTAD UNIVERSITY RECEIVES 27 MILLION SEK TO STRENGTHEN INNOVATION IN THE SWEDISH BUSINESS SECTOR
Karlstad University receives 27 million SEK from the Knowledge Foundation to develop and offer courses to strengthen the competence needs in the Swedish business sector with the purpose of ultimately strengthening Sweden's competitiveness. Read more.

NEW STUDY: DIGITAL COACHING FOR BETTER HEALTH - DOES IT WORK?
Can digital services support people who want to change their behavior? This is what researchers at CTF, Service Research Center at Karlstad University, currently is studying together with Wellness in Värmland. Read more.

ALEXANDRE SUKHOV AWARDED THE IMIT SCHOLARSHIP
Alexandre Sukhov is awarded the IMIT scholarship 2020, for his doctoral thesis "The human side of idea screening" and receives SEK 25,000. Read more.

HELLO THERE, JENNY KARLSSON ...
... project manager for MECO, Music Ecosystems Inner Scandinavia. You are now half way in the project, can you tell us more about it? Read more.

HELLO THERE, PETER SAMUELSSON...
... PhD student in Business Administration. Can you tell us about your research? Read more.

CTF BLOG: DIGITAL ASSISTIVE TECHNOLOGY IN HEALTH AND ELDERLY CARE – MUCH MORE THAN DEVICES AND EFFICIENCY
Read our latest CTF blog, written by Charlotte Bäccman and Linda Bergkvist. Read more.

NEW PUBLICATIONS
Here is a selection of our latest publications. All our publications are listed at ctf.kau.se/en.

• Bäccman, C., Bergkvist, L. and Kristensson, P. (2020), "Elderly and care personnel’s user experiences of a robotic shower", Journal of Enabling Technologies, https://doi.org/10.1108/JET-07-2019-0033 (open access).
• Echeverri, P., och Salomonson, N., (2020). Experiences of demand responsive transport among vulnerable travellers - a handbook on need, demeanour, and interaction. Karlstads universitet.
• Friman, M., and Olsson, L.E. (2020). Daily travel and wellbeing among the elderly, International Journal of Environmental Research and Public Health, Vol. 17, pp. 2342.
• Göbel, H., Cronholm, S., & Åkesson, M. (2020) ITIL Compliance with Service-Dominant Logic. e-Service Journal. 11(2)
• Johansson, L-O., Barbopoulos, I., and Olsson, L.E. (2020). Deactivating economic motives in green consumption through social and moral salience, Journal of Consumer Marketing, https://doi.org/10.1108/JCM-10-2018-2904
• Vargo, S.L. and Koskela-Huotari, K. (2020). Advancing conceptual-only articles in marketing. AMS Review, https://doi.org/10.1007/s13162-020-00173-w
• Varman, R., Skålén, P., Belk, R.W., and Chaudhuri, H.R. (2020). Normative Violence in Domestic Service : A study of exploitation, status and grievability, Journal of Business Ethics, https://doi.org/10.1007/s10551-020-04444-1

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