CTF Newsletter no 1, 2019, from CTF, Service Research Center at Karlstad University, Sweden

CTF, Service Research Center at Karlstad University, Sweden, is one of the world´s leading research centers focusing on service management and value creation through service. We develop and conduct research projects in close collaboration with service businesses, manufacturing companies, and public-service providers. Our newsletter will keep you updated on our research activities.

INCREASED INDEPENDENCE AND INTEGRITY WITH AN INTELLIGENT SHOWER
The feeling of being more independent. More time to support and encourage the residents to manage on their own. These are some reflections from residents and staff at Resurscentrum in Karlstad Municipality, who tested a so called intelligent shower for one year. Researchers at CTF, Service Research Center at Karlstad University, have studied their experiences and what value is added from the new technology. Read more.

NEW INDEX PRESENTS SWEDEN’S MOST INNOVATIVE COMPANIES FROM THE CUSTOMERS’ PERSPECTIVE 
Which Swedish company is the most innovative, if you ask the customers? This is what researchers at CTF, Service Research Center at Karlstad University, are investigating. The results will be presented in the Swedish Innovation Index, a national ranking of companies' innovative ability where the customers make up the jury. Read more.

NEW METHOD CONTRIBUTES TO BETTER TRANSPORT SERVICES
How the user perceives accessibility is an important factor in the development and evaluation of attractive and sustainable transport services. Despite this, the user perspective is generally left out in traditional accessibility evaluations, in favor of a focus on objective measures. In her dissertation, Katrin Lättman at CTF, Service Research Center at Karlstad University, has developed a new method that captures accessibility as experienced and perceived by the users. Read more.

ONE MOMENT JOHAN NETZ...
In early February, you and Jörg Pareigis participated in the conference ”ICDE Lifelong Learning Summit” in Lillehammer, Norway. Can you tell us about the conference? Read more.

JONAS HJALMAR BLOM, NEW PHD STUDENT IN PSYCHOLOGY AT CTF
We are happy to welcome Jonas Hjalmar Blom as a new PhD student in Psychology at CTF. His research will mainly focus on behavioral change and digitalization in healthcare. Read more.

CTF BLOG: NEW BOOK ON SERVICE DESIGN IN HEALTHCARE
The new book “Service Design and Service Thinking in Healthcare and Hospital Management: Theory, Concepts, and Practice”, which is edited by Mario A. Pfannstiel & Christoph Rasche, has just been released. Josina Vink and several researchers at CTF, as well as a number of collaborators and friends, have contributed to various chapters in the book. Read more.

CTF BLOG: TRAVEL CHOICES AND CHILDREN'S WELL-BEING
Imagine if someone would tell you that your child’s wellbeing, quality of life, physical health, and school performance could increase if their car travels were replaced by independent travel. This is a rather daring statement but in fact, research from different countries and continents show that this is actually the case. Read more.

NEW ARTICLE ON BEHAVIORAL CHANGES IN PUBLIC TRANSPORT
In a recently published CTF article, researchers Frida Skarin, Lars E. Olsson, Margareta Friman and Erik Wästlund address the factors that affect behavioral changes in public transport. Read more.

HIGHER RESEARCH SEMINAR: "MARKETS, MASCULINITY AND ENTREPRENEURSHIP"
April 10th, at Karlstad University. Welcome to a multidisciplinary seminar on emerging issues of gender, power, feminism and masculinity in reference to management issues, and in particular entrepreneurship and marketing. Read more.

LATEST CTF PUBLICATIONS:

Book chapters:

Archpru Akaka, M., Koskela-Huotari, K. and Vargo, S.L. (2019). Further Advancing Service Science with Service-Dominant Logic: Service Ecosystems, Institutions, and their Implications for Innovation. In Maglio, P. P., Kieliszewski, C. A., Spohrer, J. C., Lyons, K., Patricio, L. & Sawatani, Y. (Eds.). Handbook of Service Science, Volume II (pp. 641-659). New York: Springer.

Malmberg L., Rodrigues V., Lännerström L., Wetter-Edman K., Vink J., Holmlid S. (2019). Service design as a transformational driver towards person-centered care in healthcare, in: Pfannstiel M. A., Rasche C. (Eds.), Service Design and Service Thinking in Healthcare and Hospital Management; Theory, Concepts and Practice, Springer International Publishing AG, Cham, pp. (in print).

Romm J., Vink J. (2019). Investigating the ‘In-betweeness’ of Service Design Practitioners in Healthcare, in: Pfannstiel M. A., Rasche C. (Eds.), Service Design and Service Thinking in Healthcare and Hospital Management; Theory, Concepts and Practice, Springer International Publishing AG, Cham, pp. (in print).

Samuelsson, P., Witell, L., Gottfridsson, P., & Elg, M. (2019). Incremental and Radical Service Innovation in Healthcare. Chapter in: Maglio, P.P., Kieliszewski, C.A., Spohrer, J.C., Lyons, K., Patricio, L., Sawatani, Y. (Eds.) Handbook of Service Science, Volume II (pp. 619-638). Springer, Cham.

Vink, J., Joly, M., Prestes, Wetter-Edman, K., Tronvoll, B., and B. Edvardsson (2019). Changing the Rules of the Game in Healthcare Through Service Design. In Pfannstiel, M.A., and C. Rasche (Eds.), Service Design and Service Thinking in Healthcare and Hospital Management, Theory, Concepts, Practice, Springer Nature Switzerland AG, 2019.

Journal articles:

Molina-Besch, K., Wikström, F. and Williams, H. (2019). The environmental impact of packaging in food supply chains—does life cycle assessment of food provide the full picture? The International Journal of Life Cycle Assessment, Vol. 24, Iss. 1, pp. 37-50.

Otterbring, T., and Shams, P. (2019). Mirror, mirror, on the menu: Visual reminders of overweight stimulate healthier meal choices. Journal of Retailing and Consumer Services, Vol, 47, pp. 177-183.

Rodrigues, H., Otterbring, T, Piqueras-Fiszman, B., Goméz-Corona, C. (2019). Introduction to the special issue on Global perspectives on food and consumer science: A cross-cultural approach. Food Research International, Vol. 116, February 2019, pp.135-136.

Skarin, F., Olsson, L.E., Friman, M., and Wästlund, E. (2019). Importance of motives, self-efficacy, social support and satisfaction with travel for behavior change during travel intervention programs. Transportation Research Part F, Vol. 62, pp. 451-458.

Trischler, J., and Charles, M. (2019). The Application of a Service Ecosystems Lens to Public Policy Analysis and Design: Exploring the Frontiers. Journal of Public Policy & Marketing, Vol. 38, No. 1, pp. 19-35.

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